Reliable and feature-rich solution
Ringotel offers easy-to-use mobile and desktop communication apps with team collaboration, file sharing, SMS and MMS chats, CRM and video conferencing integration, and more.
Advanced call control features
Blind/Attended Transfer, Conferencing, Call Hold, Call Splitting, Call Merge, Call Waiting, Call Parking, Call Mute.
Business SMS and MMS
Enable SMS messaging with group chats, MMS, internal messages, SMS to Email, and more.
Phonebook integration
Integrate business contacts from multiple sources, such as an XML phonebook, CRM, cloud contacts, APIs, or even personal contacts from a mobile device, and sync them in real-time between users’ devices.
High-quality video calls
Make high-quality 1-on-1 video calls from your mobile or desktop devices with a screen sharing feature.
Call Forwarding rules
Set various call forwarding rules, such as on busy, no answer, unconditional, no registration.
Cloud Call Recording
Cloud Call Recording can work as an addition to your PBX feaure, enabling users to record calls and playback recordings anytime from any device.
Call Switch
Allows you to seamlessly switch an active call between the mobile app, desktop app, or desktop phone and continue the call on another device.
Deskphone integration
In the desk phone integration mode, all outbound calls made from the desktop app will be automatically dialed via the connected IP Phone.
Visual Voicemail
Listen to your voicemails right in the app and be notified about new one with push-notifications.
Visual Call Parking
Call parking has never been easier and more intuitive with one-click parking and retrieving, BLF and parked call notifications.
Push notifications
Never miss a call, message or a voicemail, and save battery life with reliable push-notifications.
Companion mode (“At-the-desk” status)
Reduces distractions by delaying the incoming calls coming to your mobile or desktop devices.
Click-to-call
Allows automatic dialing by clicking on the phone numbers in the web browser or other native apps.
Highlight-to-call
Allows to highlight a phone number anywhere on the computer screen and automatically make a call via the Ringotel app.
Speed Dial & BLF
Quickly dial the most frequently used numbers or features with their real-time BLF status.
Custom webpages
Allows to open any webpages inside the app.
Multiple CLI options
Provides a selection of CLI numbers before making an outgoing call. During an incoming call, users can see which number the call is being made to.
Localizations
Ringotel softphone is more convenient for non-native English speakers, because its user interface has Brazilian Portuguese, Spanish, Dutch, German and Ukrainian localizations.
TLS/SRTP Encryption
All calls, chats, and data are encrypted with industry-standard protocols and ciphers.
Keyboard Shortcuts
Use keyboard shortcuts for quick access to softphone functions. For example, answer/end a call, mute, hold, create a new chat or contact, etc.
Rich business messaging
Private and group messaging, media and files sharing, Emojis, audio messages, advanced filters and much more for productive work.
Video conferencing integration
Create team meetings with high-quality video and audio, screen sharing, calendar integration, and external invitations.
Presence and Busy Lamp Field
Easily see who’s available to talk, who’s busy, and who’s offline.
Lightweight CRM
Get full context about who you’re talking to with customer profiles and conversations history.
Remote softphone configuration
Reduce manual work for users by remotely configure their softphone setting, like extensions list, BLFs, external contacts, etc.
Welcome emails with QR codes
Simplify installation and setup of softphones for users with automated welcome emails and QR code provisioning.
Users activity and presence
Monitor softphone users presence in real-time, see calls and registration history from the admin portal.
Hosted XML Phonebook
Manage contacts in one place and sync them between users’ devices, including IP Phones and third-party softphones.
Integration with PBX features
Ringotel provides seamless integration with PBX features directly from the softphone user interface.
Centralized phonebook
Import external contacts into a shared directory to become available to all Ringotel users within the organization.
XML remote phonebook
XML remote phonebook feature allows you to access your up-to-date corporate directory from your softphone.
Multiple outgoing CLI numbers
Connect multiple outgoing CLI numbers to users so they can make and receive calls on behalf of other PBX extensions.
Unify users from multiple PBXs
Connect users created on discrete PBXs into a single directory with BLF, instant messaging, conferencing, video calling, and more.
Easy-to-use and flexible dial plans
Strip or change outgoing number prefix, substitute a number or prohibit calls to some destinations – all using an intuitive interface.
Keep SIP credentials secure
SIP credentials are stored encrypted and never shared with anyone, while users login into their apps with auto-generated passwords.
Connect SIP Endpoints
Register any SIP endpoint to the Ringotel platform, like IP Phones, third-party softphones, etc., and securely route voice traffic to your PBX server.
Two-Factor Authorization
2FA adds an extra layer of security on top of your administrator’s login and password, which is a verification code generated by the 2FA-compatible application.
Phone number normalization
Automatically translate a phone number into a standard format to identify contacts stored in the system when the incoming call comes through.
CRM Integrations
Integrate your IP PBX with various CRMs in just a few clicks and automate routine work for the users.
Cloud contacts integrations
Synchronize contacts from the cloud directories, like Google or Microsoft 365, to enable caller identification and contacts synchronization.
Integration with SMS providers
Enable business SMS and MMS for the users in a few clicks without the need to code or maintain the API integration.
Group SMS chats
With group SMS (and MMS), multiple users can be assigned to the same SMS phone number and communicate with the customer in a group, see who is typing a message, and see responses in real time.
Multiple SMS numbers per user
Users will be able to choose from which phone number to send a message and receive replies in the designated chat.
Internal messages
Group SMS chat supports internal messaging where users can send internal messages that are not sent to the customer.
SMS to Email
Users will receive notifications to their email address about missed SMS, voicemails, or calls received while being in the Offline status.
SMS via SIP SIMPLE
Allows Ringotel users to send and receive SMS through the connected PBX (if it supports SIP SIMPLE)
Messaging API (SMS/MMS)
Messaging API provides a mechanism to send text messages and files to Ringotel users from a third-party web service or application, as well as receive messages and notifications to the specified webhook.
Push notifications to “wake-up” mobile app on incoming calls or message
Switching between Wi-fi/LTE without call interruption
Works behind NAT firewalls thanks to integrated TURN server capabilities
Ringotel apps use less bandwidth thanks to the optimized OPUS codec
CRM and Cloud Contacts integrations
Integrate your IP PBX with various CRMs and cloud directories in a few clicks, to automate routine work for your users and improve customer service.
Screen-popups
Opens a specified native application or a URL in the new browser window/tab before or after answering an incoming call.
Admin API
Admin API allows you to administer your Ringotel Shell account from your backend.
SIP TAPI
SIPTAPI can be used for click-to-call from any TAPI-enabled application, like Microsoft Outlook, and make phone calls via the Ringtel desktop client.
SMTP configuration
Improves deliverability of service emails if your company has a stringent security policy, allowing emails only from a limited list of authorized addresses or domains.
Single Sign-On
Enable Single Sign-On for users with their cerdetials from an LDAP directory or your own identity provider.
Ringotel provides the highest security for all business communications and makes implementing the BYOD policy much easier. All calls, chats, and data are encrypted with industry-standard protocols and ciphers.
Native apps for iOS, Android, Mac, Windows, and Linux.
Business SMS with group chats, MMS, SMS to Email, and more.
Out-of-the-box integrations with CRMs and Cloud Contacts.
Call recording and on-demand playback from any device.
Easy-to-use softphone provisioning via the admin portal or API.
Visual Voicemail and Call Parking.
All calls are routed through the connected SIP extension/account.
Receive calls and messages anytime with Push-notifications.
Real-time presence (BLF).
Team messaging with personal and group chat, file sharing, and more.
Advanced call features.
Synchronize external contacts from multiple sources.
Your PBX isn’t enough anymore. Here’s why providers switch to Ringotel.
Frequently asked questions
As an account administrator, you’ll get access to the Ringotel provisioning portal, where you’ll be able provision softphones for your users, preconfigure BLF contacts, enable integrations and other features. It takes only about 10 minutes before you can actually make calls and send messages. Contact our team or book a demo if you’d like to learn more.
Ringotel works with any VoIP system that supports a standard SIP protocol. At the moment, Ringotel successfully works with such PBXs and VoIP platforms as FreePBX, FusionPBX, FreeSwitch, VitalPBX, Askozia, Vodia, PortaOne, Twilio, 3cx, mPBX, 2600Hz KAZOO and more. We are constantly improving interoperability with other VoIP systems. If you want to check if Ringotel supports your system or if you have problems with its configuration – we would love to hear from you!
Ringotel has one of the most reliable push notifications services. Feel free to try it out and experience it yourself!
Ringotel supports multi-tenant systems (such as FusionPBX, for example) out-of-the-box with an unlimited number of domains and no additional cost.
Yes, we offer discounts for VoIP service providers, resellers and IT professionals who resell VoIP services. Learn more on how to become a partner.
Yes, Ringotel supports high-quality 1-on-1 video calling as a standard feature. Video conferencing (meetings) is supported via the Jitsi integration.
Yes, Ringotel apps can be customized according to your brand requirements. Contact us to learn more.
Yes, we provide 24/7 support worldwide through a ticketing system and emergency phone numbers. However, most questions can be answered via live chat, which is open from 8:00 AM to 10:00 PM UTC.
Ringotel encrypts all communication between the endpoints using the standard TLS and SRTP protocols. It works as a secure VoIP tunnel that routes voice traffic from softphone users to a connected PBX(s), so no need for a VPN or SBC solution. In addition, the communication can be encrypted between a Ringotel server and your PBX via TLS/SRTP. Also, Ringotel encrypts users’ SIP passwords with one-way encryption and generates separate login credentials for the softphone users, so they don’t know their SIP passwords from the PBX. If your organization has specific compliance policies, we offer on-premise deployment within your infrastructure. Please reach out to get help at team@ringotel.co.
Yes! Just contact us and we will reach out to you about our On-Premise License.
Yes, what you can do through the Ringotel admin portal, you can do through the API. Use our Admin API to automate provisioning, such as creating Ringotel users when an extension is created on the PBX.
Yes, you can use the Ringotel softphone even without a PBX. When you create a connection, you can select the “Connect to a VoIP provider” option and enter the credentials provided by your VoIP service provider. Then create and assign users who will be able to make and receive calls via the connection. Contact our support team if you need further assistance.
Ringotel works as a secure VoIP tunnel that routes voice traffic from the softphone users to your PBX(s). So the end users will be connected to a Ringotel server, that in turn, will register to the PBX extensions. This architecture offers quite a lot of benefits out-of-the-box. In addition, we offer Ringotel on-premise, so we can install a Ringotel server within your or your customer’s infrastructure and in this way, Ringotel can be conected to the local PBX.
